You'll find the answers to some of our most Frequently Asked Questions below. If you can’t find the answer you're looking for, please call or e-mail us and we'll be delighted to help you.
Where is The Lotto Company. com based?
We're a UK-based company. Our Head Office address is: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom. Our Branch office address is: Nieuwe Ebbingestraat 20, 9712 NK Groningen, The Netherlands.
How do I get in touch?
We'd love to help. Feel free to call us during office hours or email us on info@thelottocompany.com and we will get straight back to you.
How do I enter the competition?
Simply choose your Lotto ball numbers and add the tickets to your Cart. Register your chosen Lotto numbers on the spot by playing the Where is the Ball game and then proceed to checkout. For further information, watch: How to Play.
I’m 16, can I purchase tickets?
Yes, all Lotto Competitions are open to all persons aged 16 and over and the age of majority in their country of residence.
Are all prices guaranteed?
The Lotto Company. com Ltd. guarantees that all prizes won will be awarded to the winner. Qualified Lawyers and notaries supervise the determination and announcement of the winner. Draws can be attended live or viewed live via the internet.
Why is our Lotto lottery Halal?
Very simple… because in our Lotto you first have to perform an action in order to win!
Our Lotto is therefore not a game of chance but a game of skill.
Winning in our Lotto requires skill and judgement.
So, our lotto is Halal because it is not a game of chance but a game of skill.
What action do you have to perform in order to participate?
After you have chosen all your lotto numbers you will see a sports photo: Where is the ball.
In Where is the Ball you’re supposed to place the middle of the ball into a picture, from which it has been removed.
Your task is now to place the middle of the ball into the picture, where you think the middle of the ball should be in the picture, based on what is happening in the picture.
You should pay attention to everything in the picture that might be relevant for deciding where the ball should be.
At the draw, a team of specialized, independent judges will decide, under the supervision of the notary/lawyer, where they think the middle of the ball is. The Jackpot/Grand Prize Winner will be the person who correctly identifies: the Judge's Position, correct numbers and fastest playing time.
What's Where is the Ball game and why do you use it?
It’s a game of Skill, to determine the winner. You will be shown a photograph that does not contain a ball.
You must use your skill and judgement to decide where you think the middle of the ball should be. Your chosen points will be recorded with your chosen Lotto Ball number(s) and playing time.
How is the winner decided/judged ?
At the end of each Lotto Competition, the same 'Where is the Ball' picture you used to choose your coordinates is shown to a judging panel of professional experts.
They mark where they think, in their professional opinion and experiences, the middle of the ball should be. The Jackpot Prize Winner will be the person who correctly identifies the Judge's Position, correct numbers and fastest playing time.
Qualified Lawyers and notaries supervise the determination and announcement of the winner. Draws can be attended live or viewed live via the internet.
How are Winners contacted?
We will contact the Winner(s) within two days of the draw having been made using the telephone numbers and email address provided at the time of Entry (or as subsequently updated) and held securely in our database. It is the Entrant's sole responsibility to check and update these details.
How many tickets can I buy?
There is a limit of 250 tickets per customer, per Lotto Competition. Read more in our Terms & Conditions.
Will I get a receipt of my purchase?
You will be emailed a confirmation of your order and Lotto Competition entries immediately after entering. If you're a first time player, you'll also receive an email confirming your account log-in details. Information about all of the Lotto Competitions you have entered are available on the My Account page.
Where can I buy gift Tickets?
You can purchase gift Tickets on our website: Gift Ticket. You can also email us to purchase.
How can I get further information?
We'd love to help. Feel free to call us during office hours or email us on info@thelottocompany.com and we will get straight back to you.
